Returns: General Collections

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. If you use your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at tom@blended-materials.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.

Exchanging a product?

Would you like to exchange your product? That is no problem at all. You can contact tom@blended-materials.com. However, you are responsible for the cost of returning the product.

Returns: Custom and/or color made products.

Products that are specially customized and/or color made can NOT be returned. In practice this is not necessary because prior to production you will receive samples of the size and/or color. This way you will never be surprised. However, this is no guarantee for the entire batch. All tiles are individually made by hand. Small deviations may therefore occur.